Helpdesk is a web portal that handles support issues such as software error reports, license problems or feature requests.
Helpdesk provides many benefits for you:
- Support requests are processed and resolved more quickly
- Up-to-date list of support issues and their current status
- Information accessible at any time via web browser
- Easy to use for everyone
Helpdesk allows you to create, edit and track support tickets. It provides a list of all tickets and their current processing status as well as filtering tools for quickly locating a ticket. Communication with CGS Support and file exchange are also handled via Helpdesk. You are automatically notified via email when new messages or files are available. The notifications include a link which opens your ticket in Helpdesk. Enter your messages directly into this web portal.