We process all inquiries from our dealers and customers regarding software and licenses as well as suggestions for improvements using the Helpdesk web portal. Inquiries are submitted as tickets and processed promptly by our support staff. Further communication with our support staff and the exchange of files also takes place via the portal.

Using Helpdesk offers many advantages:

• Your support tickets can be processed and resolved particularly quickly
• You receive an overview of the current status of your tickets at all times
• Helpdesk is quick and easy to use and available around the clock every day

As soon as new messages or files are available for you, you will be conveniently informed by email. A link in the notification opens the ticket in the Helpdesk portal and you can enter further messages directly there. Thanks to versatile filters, tickets can also be found quickly and easily manually and the current status can be viewed.

Via TeamViewer

Click on the icon to download and install TeamViewer. After starting the application, tell the CGS ORIS support employee the session ID and password. In case of connection problems, please check the proxy settings.

Installation & Training 

Experts are always available to provide professional installation, comprehensive training and support for your CGS ORIS software. You can either contact us directly or an authorized CGS ORIS dealer in your area. In this way, your system will be installed and configured by qualified personnel and in-depth product training will be provided.

Do you have questions or need support? Read on to find out more about support requests and the maintenance contract.

Support

• Software maintenance contract
  With a software maintenance contract, you receive support and all updates for your CGS ORIS products free of charge. You can take out a maintenance contract through your dealer or directly with us.

• Support request
  If you have access to the Helpdesk support portal, please use this to obtain support. Add log files and send everything to your dealer.

Otherwise, please complete the support form and describe the problem in as much detail as possible. The support form lists exactly what data and information is required.

Europa, Asia, Africa, Australia, New Zealand
CGS ORIS GmbH

Tel.: +49 6182 9626 0
Fax: +49 6182 9626 99

North and South America
CGS Publishing Technologies International LLC

Tel.: +1 612 870 0061
Fax: +1 612 870 0063

All our products are always thoroughly tested for compatibility with Microsoft Windows. The table below shows which product versions can be used on an operating system with a specific Windows version. You can also see the current status of the compatibility test there.

Notes

Only product versions whose Windows compatibility has changed compared to the previous version are listed. For versions not listed, the compatibility information of the next lower product version applies.

The printer drivers and measuring device drivers must also be compatible with the Windows version. Printer and measuring device drivers are normally supplied with the devices. If the driver is not compatible with the Windows version, please contact the manufacturer or download a compatible driver from the Internet.