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Remote Maintenance

Via pcvisit

Just enter the 8-digit Connection ID which you received from CGS Support, then click Start session to join the session. You will be connected to the pcvisit session directly within seconds.

Java installation required. You can download Java here.
Alternatively you can also download the Guest Module here.

Via TeamViewer

As an alternative, you can also download and install TeamViewer. After starting the application please forward the Session ID and the password to the CGS Support agent. If problems with the connection appear please check your proxy settings).